Get extreme....with your text messaging!

Take texting to a new level with Extreme Text Messaging - exclusively from Rogers as a standard part of Rogers Wireless Service.

But what does Extreme Text Messaging do for you?

• Auto-Reply - Send an auto-reply to those who text you
• Forward - Just like call forwarding, except for text messaging
• Blocker - Block incoming texts from unwanted sources
• Distribution Lists - Send the same text to a group of contacts
• Copy - Copy incoming texts to another number or email
• Personal Signature - Sign outgoing texts with your name, title or a favourite quote

Already a Rogers customer? Use the FREE My Account app on your wireless device to manage your Extreme Text Messaging features.

For more information, visit www.rogers.com/extremetext, or visit your BC and Ontario Cellworks locations to speak with a store representative today.

Still not sure about tablets?

A couple of months ago, we blogged about some of the reasons for purchasing a tablet device, yet there still seems to be the question hanging around "But....WHY?"

Yes, many of our customers have adopted the new technology, but are still wondering why when they already have a smartphone and a desktop computer. Let's put it in simple, yet effective terms:

It's an extension of your smartphone. It is designed to complement the device you use and to enhance the smartphone experience, whether business or personal.

• Your smartphone is your mobile device that keeps you connected while on the go, for business or for personal use
• Your tablet is your convenient device; perfect for those sunny afternoons on the deck or in your back yard, when you need to reply to emails, update some documents, listen to music, or browse the internet
• Your computer is the one that you turn to for the heavier duty items, such as creating large presentations, compiling information, documents, larger downloads, or for simply typing large amounts of text

Your new tablet is designed to work between your smartphone and your computer. It's almost like your personal liaison, and with data sharing plans now available for all Rogers customers, you can ensure that you are getting the most for your money and that you are able to enjoy the latest devices for the best price. You can have one data plan for all of your wireless devices so nothing goes to waste and you are always connected.

With more tablets joining the market all the time, you are bound to find the one that works best for your needs and with the smartphone you currently own. Whether it's the BlackBerry Playbook, the LG Optimus, or the new Samsung Galaxy Tab 10.1, Rogers has all of your tablet needs covered.

The LTE revolution is coming - are you ready?

Rogers is on the verge of introducing its new LTE, or Long Term Evolution, network and when it does, wireless customers are going to witness the new gold standard in wireless transmissions.

With the ability to experience speeds up to four times faster than current network capabilities, customers will be able to enjoy service comparable to their home or office computers. Four cities will be the first to enjoy this new network deployment in 2011 - Montreal, Ottawa, Toronto and Vancouver - with a further 21 cities to join them in 2012.

What can we expect from this revolution?

• Stream movies instantly on a tablet with virtually no delays or buffering
• Experience a revolution in wireless multiplayer real-time online gaming
• Conduct wireless group video conferences in real-time, with virtually no lag time
• Access data-intensive business applications while on the go

Users will need to invest in new hardware, SIM cards and services to fully enjoy the new network options, but with the ability to upgrade earlier than normal now, this shouldn't be an issue for those that have been patiently holding on to their old hardware. The first announced device designed for the LTE network is the LTE Rocket Stick from Sierra Wireless, and Ottawa residents are already able to pre-order the device so they are ready for their new network.

This is the future of wireless communication - how will it affect your summer?

Why a tablet?

Whether you are a business owner, or employee, staying connected and efficient are two of the most important things to you. 

Q2 has seen an influx of tablet devices designed to help with those two factors, yet many people wonder if a tablet is right for them. Here is some food for thought:

• Respond to emails, browse the Internet, and use your applications from a widescreen device that fits easily in a pocket or purse
• Conduct customer presentations using quality images on a high-definition screen; a lightweight alternative to laptops and projectors
• Provide one-on-one support to your sales teams with real time demonstrations and product information right from the device
• Replace paper products and be more environmentally friendly as a result, with a device that is both versatile and reusable
• Benefit from the same security you are used to with your SmartPhone, essentially creating an extension of the device you always carry with you
• And still have time to relax when you are away from the office by enjoying music, pictures and videos with the built-in media and storage

In addition to all the awesome qualities of a tablet device, you can easily add one to your existing account with a Data Share Plan starting at just $10 / device / month. No need to worry about data that you haven't used - your tablet can make full use of your existing data plan.

Top Wireless Moments of 2010

I make a point of reading through my monthly delivery of marketnews for all the latest information on the wireless industry and the exciting developments coming out. 


In the most recent edition, I came across a small article that featured some amusing stories from the past year, and I thought that others would appreciate a moment of entertainment. Be aware that the companies involved in these stories probably didn't find these as funny as we do...


Apple Loses the iPhone 4
An Apple employee accidentally left a prototype iPhone 4 at a bar he had visited, and the device found its way into the hands of an "innocent" patron who claimed to have tried returning the device to its owner. Upon being unable to reach the owner, the patron decided to sell the device to Gizmodo, further resulting in leaked images, rumors as to its arrival in the market, and a chase to retrieve the lost device.


Apple "Antenna-Gate"
It is rather amusing on its own to see that Apple features twice in these stories....but the realization that the side placement of the antenna in the iPhone 4 meant that owners could cover it while talking, had new users up in arms over losing signal strength each time they were on a call. Apple made the suggestion that users should purchase a case to slip their iPhone into - problem solved, right? Apparently not....consumers were unimpressed that they had to make yet another purchase to ensure their already expensive new Smartphone would work. Considering that the cost to replace every handset sold was in the range of $1.5billion, Apple felt that providing customers with a free case was the best, and cheapest, solution for its customers. Not the perfect result, but it seemed to make people happy....


Woman Sues Rogers for Her Infidelity
Many feel that Americans are quick to sue over any and all situations, and that Canadians are far too smart to do anything similar....apparently that is not the case here. In May 2010, a woman decided to sue Rogers because her husband found out about her cheating through a cell phone bill. At first glance, the immediate question is "How is this Rogers' fault?!" Apparently, Rogers consolidated her private cell phone bill with her husband's cable and Internet services (as a money saver) without her authorization. Upon reviewing her bill and seeing multiple calls to one number, the husband chose to leave his wife. As a result, she has chosen to sue Rogers in the amount of $500,000 for her pain and suffering....


The $8,000 Phone Bill
Soon after the Rogers legal incident above, a man from Alberta chose to go after his own wireless carrier, Virgin Mobile, after he received an $8000 phone bill. Many of us would simply assume that an error had been made in the billing system and that he was justified in making a noise about it. 


However, upon further investigation, it was revealed that this customer had recently returned from Europe where he had used his phone almost the entire time to do the following tasks:

• Making and receiving calls;
• Navigation to and from various destinations;
• Accessing a digital translator; and (this is the most ridiculous)....
• Listening to a streaming clock radio station from his hometown of Calgary for a total of FIVE hours!

There is no way that someone can claim any kind of innocence for using data to that extent while in another country. And I have to directly quote marketnews for this comment...."if you engage in these acts thinking that through some miracle of the cross-country wireless gods, they're free, the onus is on you. They're called 'smart' phones for a reason. But the device shouldn't have to act more intelligently than it's owner." Enough said!


So, despite the fact that 2010 was a landmark year for smartphones and development in many connected areas, it appears that it wasn't a year for smart actions on the parts of many individuals. Here's hoping 2011 brings some common sense to us all!

Christmas Is Coming - How Will You Be Using Your Apps?

The wireless industry has changed significantly over the years when it comes to the devices that are available, and the plans that customers can choose from. But the biggest change is how knowledgeable and informed those customers are.


The fact that customers are up to date with the devices they are looking for as well as what is coming to market, is going to be a notable element to the upcoming Christmas season. A study conducted in the US by Mobile Marketing Association found that 59% of mobile consumers plan to use their smartphone and its applicable applications to shop and plan this season, and 64% plan to research deals and offers on devices before they head to stores (Eric Zimmerman).


In addition to scoping out the latest deals and information, the emergence of more Smartphone users this year, will mean that these consumers are utilitzing their devices to assist with the busy shopping weeks ahead. With applications available to help them find their cars, stores within their favourite malls, and barcode scanners to assist with comparison shopping, there is everything people need to get their shopping done effectively and efficiently.


Somewhat ironic, is the fact that retailers have been slow to adopt the shopping applications, such as mobile coupons or store websites that are not designed to work on mobile devices. In order to keep up with their tech-savvy customers, Softwareadvice.com has suggested five applications that retailers should look to work with:


Geolocation Applications:

• Foursquare currently leads the way, with the ability to log in to various locations in order to obtain points, badges and mayorships
• With the ability to link these applications to other social media sites such as Twitter and Facebook, consumers then have the ability to show their friends where they are shopping

ShopAlerts:

• This is another geolocation app that alerts customers as they walk past or near an eligible business location
• Messages about these locations can include promotions, sales, coupons etc.

Barcode Scanning:

• According to ScanLife, barcode scanning is up 700% in 2010
• Applications include ShopSavvy, Checkpoints, ShopKick, and RedLaser (who currently holds the leadership spot for this type of mobile application)

Group Buying:

• Groupon is looking to be the fastest growing company of the year, and is expected to rake in $500 million in sales in 2010 - not bad for a 17 month old company!
• Groupon presents a special deal per day in a consumers shopping city, and requires a certain number of customers to purchase the deal in order for it to become effective - this encourages those interested in the deal to promote it to their friends, families and social networks

Milo:

• This is a specific application that allows retailers to "track every product on every shelf in store in real time."
• This means that the website will show users where a particular product is carried in stock, how much it is in store, and how much it is online - a true comparison tool.
• This raises the bar for traditional competition between brick-and-mortar stores and e-commerce retailers

So with the presence of such useful applications in the market, and with Smartphone users growing daily, how will you be using your mobile device this Christmas season?

Does Apple's iPad Face Some New Competition?

Originally posted October 1, 2010

Samsung and BlackBerry recently announced their new tablet devices. Are these possible contenders to the Apple iPad?

Samsung Galaxy Tab

• Launches at the end of November on Rogers Wireless
• 7-inch screen
• Runs Android 2.2
• Cortex A8 1 GHz processor
• 3-megapixel camera and a 1.3-megapixel front-facing camera for video chatting
• Access to the Android Market (alternative to Apple's iTunes store)
• Support for Adobe Flash 10.1
• Wi-Fi
• It also seems that Samsung is positioning the tablet as a voice device

There is still no word on pricing for the Samsung Galaxy Tab, but industry experts feel it would be wise for Samsung to position this device as a competitor to the iPad, and so ensure that pricing is placed lower.

BlackBerry Playbook

• Full Adobe® Flash® 10.1 enabled
• Built-in support for HTML 5  
• 7" LCD display, 1024 x 600 screen resolution
• 1GHz dual core processor; 1GB RAM
• Built-in microUSB connector
• Multi-touch capacitive screen
• Wi-Fi
• On-screen keyboard
• True multi-tasking
• 3MP hi-def forward-facing camera; 5MP hi-def rear-facing camera
• 1080P HD video
• Ability to pair with BlackBerry Smartphone

No word on the launch date for this device, but be sure to take a look on BlackBerry's website for a sneak video (http://na.blackberry.com/eng/).

Students Head Back To School with Smartphones

Originally posted September 23, 2010

This month has seen the return of students to their respective institutions, and what a month for wireless this has been!

With a huge influx of quick messaging and touch screen devices, such as the Samsung Corby Pro and the LG Neon 2, students have had their fair share of phones to choose from.

There has definitely been an increase in wireless activity among students, even from last year, as purchasing a new phone has become a staple of the "Back To School Shopping List".

And more students are moving away from the standard cellular device, embracing the Smartphone trend that offers a more feature-rich experience. Not only do these devices give students access to their email, but they can stay up to date with their friends on campus via the social networking sites that seem to be a standard on new devices.

Devices such as the Motorola Flip Out with MotoBlur, with swipe text technology for faster messaging, and the BlackBerry 9300 Curve, with 3G capabilities, have been extremely popular. Prices are now more affordable, and there have been some great Student Plan offers this year.

It has been an extremely busy time for us - some might say it has been like a second Christmas for the wireless industry!

The Newest Android From Sony Ericsson

Originally posted June 17, 2010
Key Features of the new Sony Xperia X10 - available now at Rogers:

• The Xperia X10 phone provides a rich navigation experience with an easy-to-use, smart and visual interface
• The Timescape and Mediascape applications let you view all your communication or media in one window
• Access Google services easily or enrich your phone with applications from Android Market
• The 4" responsive touch screen and ultra-fast processor also make navigating the phone a breeze and watching your favourite videos on it pure pleasure
• Take pictures with an 8.1MP camera with face recognition software
• Built in GPS provides location based services like Google Maps, to help you find your way to your destination. You can even add location information to your images with the geo-tagging function
• Turbo 3G gives you broadband-like speed in your phone. Download large files and attachments super fast, and browse websites and news feeds in seconds
• Fully synchronizes with your old phone, even if it isn't a Sony Ericsson. Transfer contacts, calendars, notes and bookmarks; and you can even manage up-to-date information in your mobile phone from the Internet
• Suits any style with colour availability in black or white

Get a full product simulation on the Sony Ericsson website

BlackBerry Tips & Tricks

Originally posted June 16, 2010
Here are some helpful tips to making the most of your BlackBerry smartphone!







Messaging Tips

• Create a custom icon for BlackBerry Messenger v5.0 contacts
• Highlight the contact, press menu and show on home screen
• Delete multiple emails
• Highlight any email and hold down caps while scrolling up or down (then delete)
• To move to the last cursor position after you close and reopen a received email message or PIN message, press G
• In a message press the Shift key and the Space key to move up a screen. Press the Space key to move down a screen
• View the email address of a sender
• Highlight the sender name in an email and press Q
• Don't want to receive SMS or MMS messages?
• Go to Options>Security Options>Firewall. Check off SMS and MMS
• To view received messages press Alt I. To view sent messages press Alt O. Hit the back button to view all messages again

Typing Tips

• Type "B" to go to the bottom or "T" to go to the top of your Messages list, or Space to skip a page
• Hold the ALT key and press the Right Shift key to lock caps when typing. Press the Right Shift key again to unlock
• To insert a period, press the Space key twice. The next letter is capitalized.
• To type accented/special characters, press and hold the letter key and slide your finger left or right on the track pad/trackball
• To capitalize a letter, press and hold the letter key until the capitalized letter appears
• To reply to all in an email message or a PIN message, press L.
• Hold the ALT key and press the Left Shift key to lock numbers when typing. Press the Left Shift key again to unlock
• To insert an at sign (@) or a period (.) in an email address field, press the Space key

Other Helpful Tips

• Ever have to dial a 1-800 number with letters using your BlackBerry?
• Hold ALT while typing the letters and dial
• To zoom in before taking a picture, press the Volume Up key. To zoom out press the Volume Down key
• Having trouble reading the text on your BlackBerry? Change the font!
• Options >Screen>Keyboard>Font Family
• When updating BlackBerry App World make sure to perform a reboot of your BlackBerry
• While listening to music in the media player hit N for the next track or P for the previous track

With thanks to BlackBerry Help for the daily updates. Follow them on Twitter at http://twitter.com/BlackBerryHelp.

Top Three Smartphone Features Requested By Wireless Customers

Originally posted May 20, 2010

With more and more people taking on smartphones as part of their daily inventory, there have been some common elements when it comes to what they look for before purchasing. 29% of the US population in Q4 2009 owned a smartphone, and the number is set to increase as 2010 moves ever forwards - this makes it so important for providers, like Rogers, to understand what their users want.

The same survey found that the following items were a must have for new and continuing smartphone users:

    1. Email (demanded by 85% of users)

    2. Internet browser (demanded by 78%)

    3. Digital camera (demanded by 73%)

Although these three elements shouldn't be the basis of your sales pitch, they certainly help focus the pitch, and allow sales representatives to direct their questions to new, or existing, smartphone users accordingly.

Pretty much all smartphones have the above capabilities, so sales representatives need to focus on how the customer is going to use their phone the most, so that they can recommend the most suitable device out of the large number available.

In addition, as much as many people hate to admit it, text and email are becoming the more commonplace means of communication now, instead of simply picking up the phone and talking to someone. This is mainly due to the quick and instant nature of the message, versus a long winded telephone call when you are in a rush. Did you know that 91% of all phone owners were four times more likely to respond to a text message than voicemail??

With this trend in mind, and the fact that smartphones are meant to have lower voice call quality than standard cellular devices, sales reps should always ask how dependent customers are on voice services, as part of the "How are you going to / how do you use your smartphone?" All of these items, plus staying up to date on these kinds of statistics and trends, will help our sales teams position devices to customers so that they will not only get the best use out of the phone, but will continue to value their wireless services.

New Contender in the Wireless Industry Space

Originally posted May 14, 2010
Apple announces the launch of the iPad...

...and Rogers Wireless is set to be the official carrier for the product.

Information appears to be limited to us at the Rogers end because there has been no word yet on whether our dealer locations will hold the product itself, or if we are just expected to provide the data activations for the device.

So far, two data plans have been announced for the iPad, and many of us are expecting customers to purchase the device at the Apple Stores, and then come to a Rogers location to activate or add their data plan to existing accounts:

• $15 for 250MB
• $35 for 5GB

And as with the release of the original iPhone, there are always the complaints that Rogers isn't providing an unlimited data plan. If you ask me 5GB is a serious amount of data!

In the past, responses to the lack of an "unlimited" data plan prompted Rogers to offer a 6GB data plan - an extremely popular plan with data users Canada-wide. And although the complaints continued, statistics show that the average user of an iPhone only needed about 500MB of data a month! So what's all the fuss about?! Especially when there is Wi-Fi built in.

And who's to say that things won't change as the iPad becomes a more substantial product within the Rogers Wireless space? Rogers has never carried a product quite like the iPad, and only time will tell as to how customers will react to it, purchase it, use it etc.

Experience with the iPhone might help our dedicated sales representatives to anticipate questions, concerns, and expectations for the iPad.

The iPad comes in two main specifications - Wi-Fi alone, and Wi-Fi with 3G - and has three sizes - 16GB, 32GB and 64GB. Pricing is likely to be similar to the US where the Wi-Fi 16GB model starts at $499.99.

It will be interesting to see how this new product impacts the wireless and notebook markets - Rogers already has their Netbook products out in the market, and the way I see it...the iPad is likely to blow all of them out of the water.

Watch out - the iPad will be here soon!

Social Networking....On Your Wireless Device

Originally posted April 21, 2010

Social networking has always been a personal affair, with special events set up to ensure industry colleagues, office-mates and others can meet and connect in one space with ease.

However with the introduction of websites online, social networking has become an increasingly online process, with fewer people meeting in person, instead choosing to instant message, ‘poke' and provide status updates so everyone knows what they are up to.

A further development has been the production of cellular devices that are centered entirely on social networking. Data plans are being introduced that allow users who might not necessarily want to surf the Internet, but still want access to all the popular sites, including Twitter, Facebook and MySpace. And these options are becoming increasingly more affordable to all users, including those who might never have used a cellular device in the past.

A survey conducted by the Canadian Wireless Telecommunications Association discovered that more than 65% of Canadians aged 16 and 17 own a mobile device, 30% of those are 13 - 15, and 5% of those are aged 8 - 12 years of age.

Wireless carriers see this young influential market as a target for building brand loyalty immediately, as these users are usually purchasing a device for the first time. In recent weeks, this market has been targeted specifically with the Touch phone products, providing users with unlimited text messaging, social networking, and lower monthly service fees.

The move from phone calls and physical interaction to online updates and texting may mean that even our desktop computers are set to become obsolete. And the expansion of features on cell phones now, such as cameras, picture / video messaging etc, all make it much easier to stay connected with everyone at all times.

This may mean that wireless carriers have to tailor more of their plans to suit the heavy mobile social networker - providing more for less. These users are likely to be a large portion of the market for existing carriers and those coming into the market soon.

Wireless Device Software for BlackBerry Bold 9700

Originally posted April 15, 2010

BlackBerry ® BoldTM 9700 customers can now update their device's software over the air using the Rogers wireless network or through Wi-Fi.

To check if a BlackBerry Bold 9700 has the latest device software, customers will need to click on "Options" from their home screen, select "Advanced Options" and then "Wireless Update."

If an update is available they will be able to download and install it over the air with no charge for the data used during the update.

Eligibility & Restrictions:

Customers must have a BlackBerry data plan to perform updates over the air. Please note that Rogers Wireless customers with the $15 Personal Email plan are not eligible for wireless updates.

Customers will not be able to upgrade over the air while roaming but will be able to check for software update availability when they return to Canada.

Customers can use their device during the download process, but not during the installation process. They may pause or cancel the download process to make or receive calls, however, if the customer answers a call during the download process, the download process pauses automatically. The download process resumes once the call has ended.

Before performing a wireless software update, customers must make sure their device has the following:

• 64 MB of flash memory
• BlackBerry device software 5.0 or later
• Battery power level of at least 50%
• An available wireless network connection

Wireless Wallet?

Originally posted March 16, 2010
Could this be the future of our wireless services? The inclusion of a "pay pass" style item that simply attaches to the bottom of your iPhone or iPod could further consolidate the number of items that we carry with us as we go about our daily tasks.

Radio Frequency Identification (RFID) is a newly emerging technology that many organizations are taking on in an effort to streamline inventory processes, tracking, payment, and overall logistics. These small chips are inserted or attached to specific items within the product line and are scanned via handheld scanners (by employees) or large scale industrial scanners (for items fixed to a pallet for transportation).

Near Field Communication (NFC) is a short range high frequency wireless communication technology that enables the exchange of data between devices within a range of about 4 inches.

Combined, these elements will work together to turn your iPhone or iPod into a payment device, much like the recent introduction of the MasterCard "Pay Pass".

These items come in the form of a small attachment, the iCarte, which connects to the bottom of your device, and has an embedded smart chip that configures the device to act like a debit card, credit card, pre-paid card, or even a loyalty card.

The information is then transferred to the iPhone or iPod to allow the user to complete secure transactions, download electronic coupons, tickets or receipts, check balances or connect with other NFC devices. Business iPhone users can use the iCarte for commercial applications such as asset tracking, document tracking and security.

Available in white or black, the iCarte will coordinate with whichever colour device you have, and will only extend the length of the device by about 16.5mm.

Will this eliminate the need for carrying a wallet too? So far, the iPhone 3GS, for example, has combined a phone, email device, media device (video, music) into one unit - with the potential addition of a credit card reader this phone could definitely become a lifeline.

So far, no word on whether there are talks for a BlackBerry or other Smartphone version of the iCarte, but we'll keep looking!

Going Wireless With The Rogers Rocket Hub?

Originally posted February 17, 2010
The latest addition to the Rogers lineup is the Rocket Hub - a 3G wireless router, designed to bring high speed internet to even the most remote of locations. As long as you have access to the Rogers Wireless Network, you can access the web. In addition to high speed internet access, the Rocket Hub allows users the ability to connect their home phone lines for improved voice calling.

The device is powered by Sony Ericsson, and is only about the size of a regular paperback novel. A true "Plug and Play" item, the user plugs the device into a power outlet and immediately connects to the Rogers 3G network.

The single phone port on the back of the device allows rural areas to receive telephone service without having to wait for service providers to install phone lines - a task that can take weeks. As the device relies on the wireless network, it must be connected for users to be able to make calls - if the power goes out, there is no wireless connection.

Benefits of the Rocket Hub:

• Extremely user friendly through set up - a true "Plug and Play" device
• Ability to share internet connection between up to thirteen computers
• Voice calling through the wireless network (not VoIP)
• 3G connectivity allows fast mobile connection and high speed internet up to 7.2 mbps
• Has Wi-Fi capabilities
• Highly portable device - can be used anywhere that there is an AC power outlet and cellular coverage
• Quality build but lightweight

Downsides to the Rocket Hub:

• The device runs at very high temperatures - heat dispersion is not particularly good
• Reception and wireless access depends on the location of the user
• The device requires HSPA / 3.5G network access to be able to work
• The device must be connected to an AC power outlet for internet connection - although there is a portable, external battery option available, this will only allow voice calls to be made

User Review after Using the Rocket Hub:

• The product is convenient for those in need of a wireless / LAN network for either personal or business use, in areas where service is regularly unavailable
• The speed generated on the device averaged about 4mbps on our review (during peak times), which is ideal for internet browsing, email, and streaming video. During off-peak times, the speed increased to 6mbps.
• Slight disappointment that the device is not HSPA+ ready with the ability to reach speeds of 21mbps, considering that this will soon become standard on the Rogers Wireless network
• This would not be a good solution for those users looking to use the Rocket Hub for online gaming purposes - internet response time is not fast enough
• Although the Rocket Hub is made of plastic, it has a solid and durable feel to it when on hand. It doesn't break easily upon moving, and its lightweight design allows for ease of carrying
• The voice quality of calls made using the Rocket Hub were comparable to making a cellular telephone call - much better than using VoIP.

Target Market

The Rocket Hub is a suitable product for any customer who requires access to high speed internet and / or voice services, for personal or business use. There are two plans available to suit that usage, starting at $35 per month for the data only option.