Thursday, April 25, 2013

5 Greatest Dangers (Part 2 - Security)

5 Greatest Dangers Companies Encounter with their Wireless Communications

In my post March 19, 2013, I wrote about the first danger companies encounter with their wireless communications - Unmanageable or Uncontrollable costs in the complex world of wireless communications. (See the archives of the past Blogs at the side margin)
This post will expand on the second most common danger - Lack of Security of your Wireless Data.
There are 3 key points regarding security of your company's data.
  1. Phone number ownership when the employees leaves your company
  2. Your data on the employee's smart phone
  3. Employees losing their devices
I dealt with point number one briefly at the end of the last blog. If your employee's phone is  billed to them personally, they "own" the wireless number and if they leave your employ, they can take the number with them. It does not matter who is paying the bill, all that matters is who is responsible for the bill. If you wanted to call your wireless carrier and get bill copies, they would not give them to you because your company is not responsible for the bill. 

What does this all mean? If the employee that left you is in a sales or service position or are a key person in the organization with many customer relationships, your customers will continue to call them on the same number they called them when the employee worked on your team. This makes it nice and easy for you ex-employee to take customers with them.

Your employees phone is full of valuable customer information including emails, contacts and work files. If the employee owns the phone and you have no way of wiping all that information off the phone remotely, all your data goes with the employee when they leave the organization. Essentially you are giving your employee all their contacts and communications to start them up with their next company.

Your company data on your employees smart phone is exposed and not secure without a password on the smart phone. If they lose or misplace their phone all your company data and their personal data is open and available to the person who finds the phone. There are many smart phones in the market but not many that can force a password using IT permissions. In simple English, you can force your employee to put a password on the smart phone and you can force the phone to lock after X number of minutes or when the phone is powered on or off. Now your data is safe in the event of a lost or stolen phone.  

If you would like to speak to one of our Consultants regarding your wireless security, click the link below to contact us. We will have one of our consultants call you within 24 hrs.

Tuesday, March 19, 2013

5 Greatest Dangers Companies Encounter

5 Greatest Dangers Companies Encounter with their Wireless Communications

Over the past 10 years we have encountered thousands of business customers who encounter the same dangers when it comes to their wireless communications.
In the competitive world of wireless and the fast changing world of technology it’s hard to stay abreast of all the changes as well as focus on running your own business. Many times the person in a small or medium business responsible for wireless communications is the owner or the person that shows an interest in technology. That person balances managing the company’s wireless communications with their other daily responsibilities and as a result the business begins to encounter the 5 greatest dangers all other companies are encountering with their wireless technology.

Over and over again our research has shown the 5 greatest dangers are:
  1. Unmanageable or uncontrollable Costs in the complex world of wireless communications.
  2. Lack of Security of your wireless data.
  3. Falling behind on Technology.
  4. Lack of a wireless Strategy.
  5. Lack of education or Training.
I could expand on all the Dangers but in the limited amount of space I will only focus on two points relating to Unmanageable or uncontrollable Costs in the complex world of wireless communications and deal with the others in future blogs.

Our research shows that only 2 in 10 businesses ever look at their rates again after renewing or starting a contract. That means that up to 80% of businesses could be on old or outdated price plans and are probably paying too much for their voice and data services. One misconception in the market is that you are locked into your rate plan for the term of the contract. That may be true with other wireless carriers but with Rogers, you can change to a rate plan that better suits your needs throughout the term.
As many businesses grew and added wireless phones they did so one phone at a time. When the need for a phone was identified usually the employees selected the phone and rate plan or if the employee already had a phone they expensed their charges back to the business. As a result, the business ended up with a variety of rate plans that suited the user’s needs but not necessarily the business’s needs. Consolidating the phones with one wireless carrier and one rate plan can simplify administration and save you money. It can also help increase the security of your company information and assets. For example, if your sales persons’ mobiles are in their name and they are responsible for the bill, when they leave your company, they take their mobile numbers with them. The result is all your customers that used to call the mobile number to do business with your company are still calling on the mobile number. As a result, you ex-sales person has an opportunity to move the business away from your company.

These two points are just a small insight into the 5 dangers companies encounter with their wireless communications. Cellworks prides itself in being able to help identify the dangers in your business and educate you to eliminate or avoid them. Chances are we can probably save you some money in the process. We would be happy to sit down with you and present the remainder of our 5 Dangers research to you. Please give us a call at 1-800-609-8590 or 905-670-1980 to arrange a time or fill out our web form at We have locations in the Greater Vancouver and Toronto Areas.