BlackBerry Tips & Tricks

Originally posted June 16, 2010
Here are some helpful tips to making the most of your BlackBerry smartphone!







Messaging Tips

• Create a custom icon for BlackBerry Messenger v5.0 contacts
• Highlight the contact, press menu and show on home screen
• Delete multiple emails
• Highlight any email and hold down caps while scrolling up or down (then delete)
• To move to the last cursor position after you close and reopen a received email message or PIN message, press G
• In a message press the Shift key and the Space key to move up a screen. Press the Space key to move down a screen
• View the email address of a sender
• Highlight the sender name in an email and press Q
• Don't want to receive SMS or MMS messages?
• Go to Options>Security Options>Firewall. Check off SMS and MMS
• To view received messages press Alt I. To view sent messages press Alt O. Hit the back button to view all messages again

Typing Tips

• Type "B" to go to the bottom or "T" to go to the top of your Messages list, or Space to skip a page
• Hold the ALT key and press the Right Shift key to lock caps when typing. Press the Right Shift key again to unlock
• To insert a period, press the Space key twice. The next letter is capitalized.
• To type accented/special characters, press and hold the letter key and slide your finger left or right on the track pad/trackball
• To capitalize a letter, press and hold the letter key until the capitalized letter appears
• To reply to all in an email message or a PIN message, press L.
• Hold the ALT key and press the Left Shift key to lock numbers when typing. Press the Left Shift key again to unlock
• To insert an at sign (@) or a period (.) in an email address field, press the Space key

Other Helpful Tips

• Ever have to dial a 1-800 number with letters using your BlackBerry?
• Hold ALT while typing the letters and dial
• To zoom in before taking a picture, press the Volume Up key. To zoom out press the Volume Down key
• Having trouble reading the text on your BlackBerry? Change the font!
• Options >Screen>Keyboard>Font Family
• When updating BlackBerry App World make sure to perform a reboot of your BlackBerry
• While listening to music in the media player hit N for the next track or P for the previous track

With thanks to BlackBerry Help for the daily updates. Follow them on Twitter at http://twitter.com/BlackBerryHelp.

Top Three Smartphone Features Requested By Wireless Customers

Originally posted May 20, 2010

With more and more people taking on smartphones as part of their daily inventory, there have been some common elements when it comes to what they look for before purchasing. 29% of the US population in Q4 2009 owned a smartphone, and the number is set to increase as 2010 moves ever forwards - this makes it so important for providers, like Rogers, to understand what their users want.

The same survey found that the following items were a must have for new and continuing smartphone users:

    1. Email (demanded by 85% of users)

    2. Internet browser (demanded by 78%)

    3. Digital camera (demanded by 73%)

Although these three elements shouldn't be the basis of your sales pitch, they certainly help focus the pitch, and allow sales representatives to direct their questions to new, or existing, smartphone users accordingly.

Pretty much all smartphones have the above capabilities, so sales representatives need to focus on how the customer is going to use their phone the most, so that they can recommend the most suitable device out of the large number available.

In addition, as much as many people hate to admit it, text and email are becoming the more commonplace means of communication now, instead of simply picking up the phone and talking to someone. This is mainly due to the quick and instant nature of the message, versus a long winded telephone call when you are in a rush. Did you know that 91% of all phone owners were four times more likely to respond to a text message than voicemail??

With this trend in mind, and the fact that smartphones are meant to have lower voice call quality than standard cellular devices, sales reps should always ask how dependent customers are on voice services, as part of the "How are you going to / how do you use your smartphone?" All of these items, plus staying up to date on these kinds of statistics and trends, will help our sales teams position devices to customers so that they will not only get the best use out of the phone, but will continue to value their wireless services.

Wireless Device Software for BlackBerry Bold 9700

Originally posted April 15, 2010

BlackBerry ® BoldTM 9700 customers can now update their device's software over the air using the Rogers wireless network or through Wi-Fi.

To check if a BlackBerry Bold 9700 has the latest device software, customers will need to click on "Options" from their home screen, select "Advanced Options" and then "Wireless Update."

If an update is available they will be able to download and install it over the air with no charge for the data used during the update.

Eligibility & Restrictions:

Customers must have a BlackBerry data plan to perform updates over the air. Please note that Rogers Wireless customers with the $15 Personal Email plan are not eligible for wireless updates.

Customers will not be able to upgrade over the air while roaming but will be able to check for software update availability when they return to Canada.

Customers can use their device during the download process, but not during the installation process. They may pause or cancel the download process to make or receive calls, however, if the customer answers a call during the download process, the download process pauses automatically. The download process resumes once the call has ended.

Before performing a wireless software update, customers must make sure their device has the following:

• 64 MB of flash memory
• BlackBerry device software 5.0 or later
• Battery power level of at least 50%
• An available wireless network connection

Wireless Wallet?

Originally posted March 16, 2010
Could this be the future of our wireless services? The inclusion of a "pay pass" style item that simply attaches to the bottom of your iPhone or iPod could further consolidate the number of items that we carry with us as we go about our daily tasks.

Radio Frequency Identification (RFID) is a newly emerging technology that many organizations are taking on in an effort to streamline inventory processes, tracking, payment, and overall logistics. These small chips are inserted or attached to specific items within the product line and are scanned via handheld scanners (by employees) or large scale industrial scanners (for items fixed to a pallet for transportation).

Near Field Communication (NFC) is a short range high frequency wireless communication technology that enables the exchange of data between devices within a range of about 4 inches.

Combined, these elements will work together to turn your iPhone or iPod into a payment device, much like the recent introduction of the MasterCard "Pay Pass".

These items come in the form of a small attachment, the iCarte, which connects to the bottom of your device, and has an embedded smart chip that configures the device to act like a debit card, credit card, pre-paid card, or even a loyalty card.

The information is then transferred to the iPhone or iPod to allow the user to complete secure transactions, download electronic coupons, tickets or receipts, check balances or connect with other NFC devices. Business iPhone users can use the iCarte for commercial applications such as asset tracking, document tracking and security.

Available in white or black, the iCarte will coordinate with whichever colour device you have, and will only extend the length of the device by about 16.5mm.

Will this eliminate the need for carrying a wallet too? So far, the iPhone 3GS, for example, has combined a phone, email device, media device (video, music) into one unit - with the potential addition of a credit card reader this phone could definitely become a lifeline.

So far, no word on whether there are talks for a BlackBerry or other Smartphone version of the iCarte, but we'll keep looking!